Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, June 20, 2008

Stuff This

How did we get to this? I wondered as I checked out at StuffMart. Somehow, customer service has slipped to all time lows. Jogging around a store of a couple of acres, I select my items. The milk is in the far back right corner but the dog food, equally important, is in the front left. After getting in my morning workout just doing a little shopping, I put the items on the conveyor to checkout. Having done that, I must then stand by as a bagger.

The cashier puts the items in the bag, turns the turntable so that I can reach the bag, and I'm expected to load my own cart. As I stood doing this the other day, the cashier told me that she was "running out of room here" but I was still loading the conveyor. Hurry up, I'm sure she was thinking. HOW have we women, who do most of the shopping, allowed ourselves to be treated so? How is it that they've managed to get us to do all the work and pay for the privilege? After spending over $300 (I used to think a good day was getting out under $100), does anyone ask if I need help out? No, I now have the task of gingerly steering the cart with bags that don't quite fit as well as the unbagged cart, watching that William doesn't get run over, and then loading the car myself. Something is wrong with this picture.

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