Wednesday, February 28, 2007

Just $5 a Month Extra

Did you ever try to get a straight answer from service technology folks? Through enough ads to wallpaper my entire house, I was convinced that by changing my technology package (phone, internet, and TV service), I could save billions of dollars per year plus they'll give me money outright. For the past two days, I've been on the phone checking and re-checking the details. No matter the company, the fine print is unbelievable.

One company promises a free four TV system and free installation. However, having four tv's on the system costs $5 a month extra. How's that? Well, the system and installation is included, but not the service. So add another $5. And, they'll give you free DVR, just you can't use it unless you pay an additional, you guessed it, $5 a month extra. And, you should go ahead and get the HD box in the event we ever replace the old tv's we have and upgrade to the modern age. Except, in accepting the box, you have the service which costs (are you getting the refrain?) $5 a month extra.

So I went back to my original company, declaring myself a loyal customer who'd rather not change companies, but was told sorry by Buffy that they had no reduced costs to offer me. The following day, I called to cancel my existing service and was told that they could offer me a substantially reduced cost to my current monthly bill. When I complained that I had been told the opposite just yesterday, they said "well, you didn't talk to the right person." Excuse meeeee. And I was supposed to know this?

I am going to change everything, which changes my email address, websites, channel numbers, everything that makes you feel like you are keeping up with the modern world to a small degree. Now, I am going to jump off the shelf in the ocean, not knowing how far down it goes. I'm expecting some serious disruptions for awhile, and will probably in the end wish I hadn't disturbed the status quo.

1 comment:

pita-woman said...

Um gee, let me guess, Insight Communications giving you fits??
I got so fed-up with them, I cancelled everything but the most basic of cable services, gotta love that $14.97 bill I get each month, and I still get all the t.v. channels I ever watched.


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